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General

WHAT ARE RELAY SHOES?

Relay shoes are premium running shoes at affordable prices that have been previously returned either by stores or customers. We thoroughly inspect each shoe to determine whether it meets our standards and can go back into the market.

ARE RELAY SHOES USED?

Relay shoes are 99% new, but there’s a 100% chance you won’t be able to spot the difference between Relay and brand new. If a shoe has even a slight sign of wear (beyond trying them on or taking them for a short run) they aren’t sold on the Relay marketplace.

WHAT MAKES RELAY SHOES SUSTAINABLE?

Maintaining a zero-waste marketplace means accounting for every shoe, not just the shoes we sell. Here’s how we do it: shoes that are 100% new go back to retailers, ensuring they find their place on the primary market. 99% new shoes are stocked in Relay's Marketplace, and any pair that falls below the 99% new threshold is donated to a community partner supporting health initiatives. If a shoe isn’t in wearable condition, it’s recycled, leaving no shoe or material wasted.

Customer Service

WHAT IS RELAY'S RETURN POLICY

Relay shoes in any condition can be returned here within 30 days of purchase. Relay will send a prepaid shipping label and expedite an exchange, refund, or store credit.

HOW DO I MAKE A RETURN?

Go to relay.loopreturns.com and input your order information.

WHY WAS I CHARGED A TAX ON MY ORDER?

Changes in federal law made onlines sales shipped from states different than your own eligible for sales tax in your state.

DO YOU SHIP INTERNATIONALLY

No, Relay only ships within the United States.

HOW MUCH DOES SHIPPING COST?

Shipping costs depend on where you live and what service option you choose, but every order over $80 is eligible for free standard shipping.

DO YOU OFFER DISCOUNTS?

You can find additional discounts right in your cart! As your order total increases so do the savings.

WHEN DO YOUR RESTOCK/DROP NEW INVENTORY?

New shoes are added every weekday. For a curated edit of the week’s newest releases, sign up for our newsletter.

CAN YOU PREDICT WHEN A SPECIFIC MODEL WILL BE BACK IN STOCK?

Because Relay receives inventory from a variety of sources, it’s tricky to predict when a particular model will be back in stock—your best bet at snagging your favorite model is to sign up for our Weekly Drop, or check our site daily for new inventory.

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